No matter which industry your organization operates it, there’s a pretty high chance that you’re grappling with how to motivate and engage your employees in the daily work they do. This challenge has manifested itself in various ways – from the Great Resignation to more recently the notion of quiet quitting.
Regardless of what we choose to call it, the underlying problem is the same – people don’t feel a strong connection to the work they do, and consequently are not as invested as leaders want them to be.
But research done before the pandemic has revealed what’s needed – people need to do purpose-led work if they are to genuinely care about the vision or long-term goals of the organization. Invariably, this leads to the question of how can leaders create purpose-led work for all their employees? Well, my guest for this episode of my podcast, “Leadership Biz Cafe” has the answer and it all comes down to the conversations you’re having with your employees.
Steve Curtin is an expert on customer service management and leadership. After a 20-year career at Marriott International working in operations, human resources, sales and marketing, Steve launched his own consulting company to help organizations improve their customer service operations.
He’s the author of two books, Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary and The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose, which is the focus of my conversation with Steve.
Over the course of this episode, you’ll learn:
- The common misunderstanding leaders have about purpose at work that impedes their ability to create opportunities for their employees to do meaningful work.
- Four questions leaders need to ask to help identify what their employee’s work purpose is and how it ties to their everyday responsibilities.
- What is the Revelation Conversation and how can it help address issues like quiet quitting and the Great Resignation.
- How leaders can make purpose-led work less fuzzy and more quantifiable to track how it impacts achieving business objectives.
If you enjoy this episode, please do take a moment to rate and review my podcast on your favourite streaming platform to help support the podcast.
Noteworthy links:
- Buy Steve’s book “The Revelation Conversation” on Amazon*
- Visit Steve’s website: stevecurtin.com
- Watch my TED talk “Forget Passion – Purpose is the Real Spice of Life”
*sponsored link that helps to support this podcast. As an Amazon Associate I earn from qualifying purchases.