Have you ever had the experience dealing with after-sales support where you not only get the runaround, but you spend days just trying to get someone on the phone to acknowledge your problem?
That’s the situation my wife and I had to content with when we contacted a major retailer about an issue with our newly purchased recliner sofa.
While on the surface, this would seem like a problem with customer support, the truth is this experience reveals a far more problematic issue that every leader should be making a concerted effort to avoid.
That’s why for this edition in my Leadership Espresso Shot series, I wanted to use this experience to illustrate four questions leaders should be asking themselves to evaluate whether their actions are setting up their employees to succeed … or whether it’s only serving to create silos within their organization.
As many of us begin to look ahead to what we want to achieve in 2024, this is the ideal moment to reflect on what you can improve on to better support and empower your employees.
Reflecting on these four questions is a great place to begin that process.