As my family, friends and neighbours can attest, celebrating Halloween is a pretty big deal at our house, as seen in the picture above that provides a partial glimpse of what our Halloween display was like this year. While it may last for only one day, I’ve always approached Halloween … Click to continue reading
Over the last few years, whether we might like it or not, reality-based shows have become a regular staple on most television networks. For my wife and I, we’ve become fans of some of the recent cooking show competitions, especially those that put talented and experienced chefs against one another … Click to continue reading
At one time or another, we’ve all had to deal with a customer service department whose response and actions left much to be desired. A recent experience my wife and I had with the customer service department for a major retailer also illustrated how a leader shows up in those … Click to continue reading
A leader’s ability to create a collaborative environment through open communication and mutual understanding is undoubtedly becoming a critical leadership skill in today’s faster-paced, increasingly interconnected world. But how do you establish and maintain team harmony if those team dynamics are in constant flux? As team life spans continue to … Click to continue reading
If there’s one topic that continues to persist in the minds and radars of most leaders today, it’s the issue of employee engagement. Specifically, how do we go about fostering an engaged workforce when we have fewer resources, more competition, and need to accomplish more in less time. This was … Click to continue reading
Last week, much of the business and technology world was abuzz over a US court’s landmark decision against Samsung that it had violated some of Apple’s software and design copyrights. While the decision is certainly far from final – with Samsung already announcing that they will appeal the decision – … Click to continue reading
A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. Period. Research has proven that businesses that aim to be more customer-centric have a 24% higher net profit, and have a higher profit per employee than ‘the other guys’ (those that … Click to continue reading
With the Olympic Games now under way in London, many of us are eagerly following the efforts of our nation’s athletes, cheering them on as they compete to win on the global stage. As much as the Olympics represent the pinnacle of the sporting world, they are also the source … Click to continue reading
While last week heralded the end of the current school year, it also marked the completion of my first year serving as the chairman of the Governing Board for the regional high school my oldest daughter attends. Having worked with a number of teams and committees, I can honestly say … Click to continue reading
When you head off to work, do you feel passionate about the challenges and opportunities you’re about to face? Looking at the numerous studies that have shown the rise in employee disengagement found in today’s workplaces, it wouldn’t be too surprising to see most of you responding in the negative. … Click to continue reading
Regardless of whether the economy is going well or not, one thing that’s remained consistent in the workplace over the last few decades is the reality that each of us is responsible for managing our careers and with it, the opportunities we obtain for professional growth and development. But how … Click to continue reading
Whether you’re a fan of the NBA or not, it’s hard not to take notice of the story of Jeremy Lin, a basketball player who in two weeks went from being the back-up for the back-up players, to a celebrated point guard for the New York Knicks. In most business … Click to continue reading