Have you ever had the experience dealing with after-sales support where you not only get the runaround, but you spend days just trying to get someone on the phone to acknowledge your problem? That’s the situation my wife and I had to content with when we contacted a major retailer … Click to continue reading
The following is a guest piece by Laura Montgomery. Ambiguity, risk, urgency, public scrutiny: Nothing is more inevitable. Anxiety, negativity, fear, shame: Nothing is more sabotaging of success. These statements are equally valid for a business leader—and for a jazz musician. Frank J. Barrett is intimately familiar with both of … Click to continue reading
The following is a guest piece by Peter Thies, Ph.D. What are CEOs looking for in the next generation of C-Suite leaders? Let’s look at three real-world examples: 1. Growth Leaders – The CEO of a multi-billion dollar industrial products company boldly sets an ambitious growth goal of growing revenue … Click to continue reading
The following is a guest piece by fellow author Dan Ward. Like most authors, I get a lot of questions about my books. One question I struggle to answer is “Was the book hard to write?” On the one hand, writing my books required considerable time and effort. Researching, drafting, … Click to continue reading
When it comes to leadership in today’s fast-paced, interconnected world, there’s no question that the only constant we should expect is change. It’s a reality that came to mind recently after I announced my decision to resign my position as the chairman of the Governing Board at our regional high … Click to continue reading
The following is a guest piece by Megan Totka. People emerge or are elected as leaders in nearly every aspect of our lives, both personal and professional. While leadership does come in many ways, shapes, and forms, there are some people who go above and beyond when it comes to … Click to continue reading
The following is a guest piece by William A. Donius. As we age, neuroscientists tell us, our thoughts and patterns become more ingrained. The way our brains process, sort and ultimately respond to questions is akin to taking the same path through the garden over and over. We get to … Click to continue reading
At one time or another, we’ve all had to deal with a customer service department whose response and actions left much to be desired. A recent experience my wife and I had with the customer service department for a major retailer also illustrated how a leader shows up in those … Click to continue reading
In my coaching work, one common issue I see – especially in newly minted managers – is learning how to be successful in delegation. That’s not to say that these managers aren’t comfortable or are unwilling to delegate; most are more than happy to hand off assignments to their various … Click to continue reading
The following is a guest post by Tom Salonek. In technology, a big part of our job involves solving problems. Perhaps we’re trying to figure out how to integrate a new software package into our existing architecture, or maybe we need to find a way to make a program run … Click to continue reading
The following is a guest post by Joel A. Garfinkle. Being a good leader — or even a great leader — is just not enough if you want to keep moving up in your career. You must be so remarkable that no one can help but notice you. You must … Click to continue reading
This week I wanted to look at how our perspective in approaching a project or task can dramatically affect our ability to complete the work. In the first post looking at this concept, I demonstrated how striving for perfection, as opposed to aiming to make things better, is actually counter-productive … Click to continue reading