In my previous piece, I wrote about how we can ascertain what success really looks like beyond simply attempting to duplicate the efforts or accomplishments of those we admire. Given how much this piece resonated with my readers, I’d like to follow this up by addressing the other side of … Click to continue reading
How can leaders be attentive to those they serve when their time is becoming increasingly fragmented and demands on it growing? How can recognizing the efforts of our employees lead to a sense of purpose and community and with it, a drive towards achieving excellence? These are a few of … Click to continue reading
As my family, friends and neighbours can attest, celebrating Halloween is a pretty big deal at our house, as seen in the picture above that provides a partial glimpse of what our Halloween display was like this year. While it may last for only one day, I’ve always approached Halloween … Click to continue reading
Over the last few years, whether we might like it or not, reality-based shows have become a regular staple on most television networks. For my wife and I, we’ve become fans of some of the recent cooking show competitions, especially those that put talented and experienced chefs against one another … Click to continue reading
At one time or another, we’ve all had to deal with a customer service department whose response and actions left much to be desired. A recent experience my wife and I had with the customer service department for a major retailer also illustrated how a leader shows up in those … Click to continue reading
The following is a guest post by Jessica Edmondson. Ever wonder what is the best path to effective management? The Internet is notorious for offering more resources than we could ever dream of needing on how to achieve the best management style, or on how to translate your business management … Click to continue reading
A leader’s ability to create a collaborative environment through open communication and mutual understanding is undoubtedly becoming a critical leadership skill in today’s faster-paced, increasingly interconnected world. But how do you establish and maintain team harmony if those team dynamics are in constant flux? As team life spans continue to … Click to continue reading
The following is a guest post by Dr. George H. Labovitz and Victor Rosansky. There is much talk today about the need to constantly align and adapt strategy to constantly changing market conditions to insure sustainable competitiveness. How can we get employees comfortable and even welcoming of this never-ending barrage … Click to continue reading
The following is a guest post by Julie Winkle Giulioni. During our recent family vacation, I greeted the dawn most days from my stand-up paddle board. Around 7AM, the sea was relatively quiet, the boaters were still asleep, and I could spend an uninterrupted hour or more – just me … Click to continue reading
I’m delighted to share this guest post from Henry Mintzberg and Peter Todd, one of the professors and Deans from my alma mater, McGill University. Do you ever disconnect, even for just a few minutes? Think about the last time you used your “off button.” Was it at home over … Click to continue reading
A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. Period. Research has proven that businesses that aim to be more customer-centric have a 24% higher net profit, and have a higher profit per employee than ‘the other guys’ (those that … Click to continue reading
With the Olympic Games now under way in London, many of us are eagerly following the efforts of our nation’s athletes, cheering them on as they compete to win on the global stage. As much as the Olympics represent the pinnacle of the sporting world, they are also the source … Click to continue reading