At one time or another, we’ve all had to deal with a customer service department whose response and actions left much to be desired. A recent experience my wife and I had with the customer service department for a major retailer also illustrated how a leader shows up in those … Click to continue reading
The following is a guest post by Jessica Edmondson. Ever wonder what is the best path to effective management? The Internet is notorious for offering more resources than we could ever dream of needing on how to achieve the best management style, or on how to translate your business management … Click to continue reading
A leader’s ability to create a collaborative environment through open communication and mutual understanding is undoubtedly becoming a critical leadership skill in today’s faster-paced, increasingly interconnected world. But how do you establish and maintain team harmony if those team dynamics are in constant flux? As team life spans continue to … Click to continue reading
The following is a guest post by Jeremy Kingsley. Lack of loyalty is a serious problem in organizations everywhere today. No longer do people join a company and devote the rest of their working lives to it. Companies are, of course, not exactly known for offering up thirty or forty … Click to continue reading
The following is a guest post by Dr. George H. Labovitz and Victor Rosansky. There is much talk today about the need to constantly align and adapt strategy to constantly changing market conditions to insure sustainable competitiveness. How can we get employees comfortable and even welcoming of this never-ending barrage … Click to continue reading
If there’s one topic that continues to persist in the minds and radars of most leaders today, it’s the issue of employee engagement. Specifically, how do we go about fostering an engaged workforce when we have fewer resources, more competition, and need to accomplish more in less time. This was … Click to continue reading
Most of us are familiar with the fact that the more we focus on something, like a particular brand of car or advertisement, the more we’ll notice it occurring within our surroundings. And yet, how many of us are aware of how our emotions can impact how we perceive or … Click to continue reading
Last week, much of the business and technology world was abuzz over a US court’s landmark decision against Samsung that it had violated some of Apple’s software and design copyrights. While the decision is certainly far from final – with Samsung already announcing that they will appeal the decision – … Click to continue reading
Over the past few months, there’s been a number of thought leaders and CEOs who’ve found themselves embroiled in a heated controversy as a result of expressing their opinions on various sociopolitical issues. Regardless of the topic, in every situation there was a polarization of distinct groups around the issue, … Click to continue reading
I’m delighted to share this guest post from Henry Mintzberg and Peter Todd, one of the professors and Deans from my alma mater, McGill University. Do you ever disconnect, even for just a few minutes? Think about the last time you used your “off button.” Was it at home over … Click to continue reading
A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. Period. Research has proven that businesses that aim to be more customer-centric have a 24% higher net profit, and have a higher profit per employee than ‘the other guys’ (those that … Click to continue reading
With the Olympic Games now under way in London, many of us are eagerly following the efforts of our nation’s athletes, cheering them on as they compete to win on the global stage. As much as the Olympics represent the pinnacle of the sporting world, they are also the source … Click to continue reading