Have you ever had the experience dealing with after-sales support where you not only get the runaround, but you spend days just trying to get someone on the phone to acknowledge your problem? That’s the situation my wife and I had to content with when we contacted a major retailer … Click to continue reading
If ever there was a singular event that brought to the forefront the influence – if not importance – of good governance, there’s little question the pandemic fits that bill. Indeed, throughout the world, we’re seeing a critical examination of not only how effective governments at all levels are at … Click to continue reading
There’s been a growing demand for leaders to be more ‘human’ in the way they lead. While this approach offers many benefits, it also can amplify our inner negativity that leaves us doubting our abilities. So how can leaders balance being more human with overcoming these negative elements that can … Click to continue reading
We live in a time when accountability is often sidelined. When it is, there can be disastrous consequences in government, in politics, in the media, and in business. The antidote, I’ve found during my two decades as an accountability speaker and business consultant, is a thoughtful and persistent effort to … Click to continue reading
These days it seems like we’re seeing more and more high profile leaders being caught taking actions that clearly are meant more to serve themselves and their interests, rather than those they have the responsibility to lead and how they can help their employees, or their citizens, achieve success and … Click to continue reading
The following is a guest piece by Hamish Knox. The dominant perception in the business world is that the word “consequences” automatically means “you’re fired.” That’s like launching a thermonuclear weapon in response to getting into a fender-bender on the highway! Consequence simply means “the result or effect of an … Click to continue reading
What would you do if your role as a leader lead to the accidental death of one of your employees? It’s a scenario that, thankfully, most of us might never have to consider. And yet, for one leader, this was exactly a situation they faced in their career, and what … Click to continue reading
The following is a guest piece by R. Kendall Lyman and Tony C. Daloisio. Years ago, we each had a chance individually, to take a hot air balloon ride. Kendall’s adventure was fun and exhilarating. But for Tony, his ride was terrifying because of his fear of heights and small … Click to continue reading
For almost 10 years, I’ve been writing about leadership and in that time, perhaps one of the most significant shifts I’ve seen has been the willingness to recognize that the key to our success as leaders stems from the relationships we foster and nurture with those we lead. That we … Click to continue reading
The following is a guest piece by Inc. columnist Anese Cavanaugh. We’re well into 2016 now. Recaps, core lessons, results, learning, and themes of 2015 have likely been captured; solutions, goals, intentions, planning, and strategy for 2016 is likely in action… Now what? How do you make sure that this … Click to continue reading
In the face of today’s continually evolving, 24/7 global environment, it’s becoming an increasing necessity for organizations to learn how they can become more agile and responsive to change. The faster-paced, interconnected nature of today’s world also means that leaders need to become more responsive and hands-on when things inevitably … Click to continue reading
When it comes to thriving in today’s fast-changing, interconnected global economy, one of the attributes of organizational success that often comes up is ensuring that we promote greater collaboration among the various teams and departments within our workplace. Indeed, the ability to foster collaboration in your organization has become a … Click to continue reading