When I think back on the two leaders I worked for who epitomized how to create team excellence, there’s a defining characteristic they share in common – they were both driven to lead with heart. And while it’s been decades since I worked with them, I still look back fondly … Click to continue reading
Let’s be honest – having to manage change and uncertainty is going be a key part of leadership for many years to come. But while most leaders have developed the skills and tools to effectively lead change management, there’s a bigger issue that we’ve recognized, but are not addressing: your … Click to continue reading
It may come as a bit of a surprise to some to hear that one of the most popular topics I’m asked to speak about is empathy in leadership. From the Canadian military to the World Bank, I’ve delivered numerous keynotes and workshops to help leaders understand the critical role … Click to continue reading
There’s a prevailing belief shared by many leaders that if you declare your intention to create an “inclusive workplace” by building diverse teams, employees will automatically feel a sense of belonging at work, and with it, bring their best efforts to drive organizational success. However, as Dr. Beth Kaplan points … Click to continue reading
One of the more challenging skills today’s leaders have to master is how to be vulnerable with your team; of being able to tell them you don’t know something or to admit you were wrong. Maybe this is due to the stories we share about leadership, where the focus tends … Click to continue reading
At a time when there’s so much uncertainty and apprehension, it’s easy to feel powerless – that there’s little that can be done to help change course or better address the challenges before us. But this outlook reveals a more troubling problem – namely that we continue to perpetuate a … Click to continue reading
The ongoing uncertainty and rapid change found in today’s workplaces has certainly been a major challenge for leaders, if not also a big driver of employee frustration and burnout. In the face of unrelenting challenges and change, alongside continued ambiguity over the future, it’s understandable that leaders might not feel … Click to continue reading
When it comes to uncertainty, there’s a common tendency among leaders to treat it like a storm we need to weather. The common pattern we see is organizations hunkering down, focusing on cutting costs, and waiting for the return of clearer skies before they make their next move. But what … Click to continue reading
In my conversations with leaders across various industries, I often encounter a recurring theme: the struggle to reconcile traditional metrics of success with the deeper, more meaningful impacts of human-centric leadership. This reality is often revealed in one of the exercises in my workshops on empathy and leadership where leaders … Click to continue reading
At a time of growing pressure to do more with less alongside rising levels of employee anxiety and burnout, it’s not surprising that workplace conflicts are becoming more and more common. Unfortunately, to make matters worse, many leaders are getting conflict wrong in seeing it as something that needs to … Click to continue reading
In today’s fast-paced business landscape, the only constant leaders can count on is that things will change. To succeed under such conditions, leaders need to shift from a mindset of how to weather the storm to how to harness these winds of change to achieve their organization’s purpose. Specifically, leaders … Click to continue reading
When it comes to AI, the current concern is over the potential job losses, especially entry-level positions young graduates would typically take to start their career journey. But what about AI’s inevitable impact on leadership? Will AI lead to a more impersonal, authoritative form of leadership? According to research done … Click to continue reading