How can leaders be attentive to those they serve when their time is becoming increasingly fragmented and demands on it growing? How can recognizing the efforts of our employees lead to a sense of purpose and community and with it, a drive towards achieving excellence? These are a few of … Click to continue reading
As my family, friends and neighbours can attest, celebrating Halloween is a pretty big deal at our house, as seen in the picture above that provides a partial glimpse of what our Halloween display was like this year. While it may last for only one day, I’ve always approached Halloween … Click to continue reading
Over the last few years, whether we might like it or not, reality-based shows have become a regular staple on most television networks. For my wife and I, we’ve become fans of some of the recent cooking show competitions, especially those that put talented and experienced chefs against one another … Click to continue reading
At one time or another, we’ve all had to deal with a customer service department whose response and actions left much to be desired. A recent experience my wife and I had with the customer service department for a major retailer also illustrated how a leader shows up in those … Click to continue reading
A leader’s ability to create a collaborative environment through open communication and mutual understanding is undoubtedly becoming a critical leadership skill in today’s faster-paced, increasingly interconnected world. But how do you establish and maintain team harmony if those team dynamics are in constant flux? As team life spans continue to … Click to continue reading
With the Olympic Games now under way in London, many of us are eagerly following the efforts of our nation’s athletes, cheering them on as they compete to win on the global stage. As much as the Olympics represent the pinnacle of the sporting world, they are also the source … Click to continue reading
With summer now in full swing, it’s only natural that conversations abound as to when and where we’ll be taking our summer vacation. And yet, the findings of a number of recent studies reveal that while our thoughts might be on summer vacation, few of us are actually taking them. … Click to continue reading
There’s no question that social media is becoming an important channel through which organizations can share and converse with their audience, as well as attract potential new customers for their products/services. But how can organizations successfully navigate this growing field to order to ensure an ROI from their online efforts? … Click to continue reading
Over the last two summers, I’ve been working on renewing the various gardens around my house. As I came to the end of the process this year, I noticed some interesting parallels with the nature of today’s organizations and in particular, the periodic need to take steps to help rejuvenate … Click to continue reading
When it comes to movies, TV shows, and novels, it’s usually pretty obvious who the hero of the story is. But what about in your organization’s story? Do you recognize who plays the role of the hero for your organization? That was the focus of my previous piece, which I’m … Click to continue reading
When it comes to storytelling in business, the most commonly used story archetype is that of the hero and their quest. Essentially, these stories involve a protagonist whose normal life is disrupted by some external change and subsequently goes on a journey in an attempt to resolve or improve the … Click to continue reading
As this week marks the official start of Spring for most northern countries, I wanted to take the opportunity to revisit an idea I wrote about sometime ago about a seasonal event in these parts and the lessons we can glean from it on leadership and organizational success. In addition … Click to continue reading