“We come to the climate movement thinking not what we’re upset about and what we’re angry about, but what gives us hope for changing the world. That is what I want to bring to this space.” – Xiye Bastida These days, it can seem challenging to feel any sense of … Click to continue reading
When it comes to success, much of the focus tends to be on how do we go about being successful. We read books and watch documentaries about the lives of successful people in the hopes that we might better understand what allowed them to succeed in the hopes that we … Click to continue reading
When it comes to diversity in today’s workplaces, understandably much of the focus is on systemic challenges members of various marginalized groups have to deal with. But as my guest in this episode of my Leadership Biz Cafe podcast points out, that doesn’t mean there aren’t measures Black professionals can … Click to continue reading
How many of us would be happy knowing the high point of our career was that we were good at just getting through the day? Unfortunately, that’s the reality leaders need to recognize as the focus of today’s leadership becomes less and less about achieving long-term goals and more about … Click to continue reading
In the competitive landscape of today’s business world, providing a top-notch customer experience is essential to not only retaining existing customers but also to attract new ones. Companies that prioritize customer satisfaction often find themselves on the path to sustainable growth. Keep reading to explore seven effective strategies to enhance … Click to continue reading
What do Uber, Apple, Netflix, and AirBnB share in common in terms of the successes they’ve achieved? According to my guest in this episode of my Leadership Biz Cafe podcast, what these and other successful companies share in common is that they’re all experience disruptors. And he has a framework … Click to continue reading
The last few weeks of the year are an ideal time for self-reflection and review as on the one hand, there’s an understandable eagerness to plan and map out goals for the upcoming year. But at the same time, it’s a perfect moment to take note of both the successes … Click to continue reading
Now that they can easily benefit from the convenience of online shopping, many customers will turn to e-commerce stores for their purchases. But an equally sizable number will still prefer the warmth and immediacy of physical stores, and will actively shop at brick-and-mortar retail stores if it means that human … Click to continue reading
If I were to ask your employees if your organization is ready to navigate the next global crisis, what would they say? As much as we’d like to think we’re prepared for whatever crisis comes our way, the pandemic and subsequent global supply chain crises clearly proved many organizations are … Click to continue reading
“Celebrate what you want to see more of.” – Tom Peters In a world often marked by relentless pursuit and constant challenges, celebrating wins, whether big or small, is not just a momentary pause in the journey but a crucial element in the human experience. It enhances not only personal … Click to continue reading
Have you ever had the experience dealing with after-sales support where you not only get the runaround, but you spend days just trying to get someone on the phone to acknowledge your problem? That’s the situation my wife and I had to content with when we contacted a major retailer … Click to continue reading
With the explosive growth of AI and other emergent technologies, it’s not surprising to see many organizations focusing on digital business transformation. Unfortunately, many leaders are making a critical mistake in their strategy, something I discuss and explore with my guest Kamales Lardi in this episode of my “Leadership Biz … Click to continue reading